1. Information we collect
When you use our website or order a service, we may collect:
- Contact details — name, email address, phone number, and business name, when you fill out our contact form or place an order.
- Order details — the service(s) you order, project specifics you share with us, and communication related to your order.
- Account information — if you create an account on the shop, your login details and order history.
- Technical data — IP address, browser type, and pages visited, collected automatically through standard web server logs and analytics tools.
2. How we use it
We use the information we collect to:
- Deliver, configure, and support the services you order.
- Respond to enquiries sent through our contact form or email.
- Send order confirmations, invoices, and service updates.
- Improve our website and the services we offer.
- Meet legal and accounting obligations.
We do not sell your personal information to third parties.
3. Payment information
Payments made through JazzCash, EasyPaisa, or bank transfer are processed by those providers directly. We do not store your full card, wallet, or bank credentials on our servers — only the order and transaction reference needed to confirm and fulfil your order.
4. Cookies & tracking
Our website uses cookies for core functionality (such as remembering items in your cart) and, where enabled, analytics tools to understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site — including the shop cart — may not work correctly without them.
5. Sharing your information
We share information only where necessary to run our business:
- With payment processors (JazzCash, EasyPaisa, banks) to complete transactions.
- With hosting, email, and software providers that help us deliver our services.
- When required by law, regulation, or a valid legal request.
6. Data retention
We retain order and account information for as long as needed to provide support, meet accounting and tax obligations, and resolve any disputes. You can request deletion of your data at any time, subject to our legal retention requirements.
7. Your rights
You can ask us to:
- Provide a copy of the personal information we hold about you.
- Correct inaccurate information.
- Delete your information, where we are not legally required to keep it.
- Stop using your information for marketing communications.
8. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page shows when it was last revised.
9. Contact us
If you have questions about this policy or how we handle your data, reach out and we'll respond promptly.
