1. Our approach
Because most of our services begin work shortly after checkout — configuring accounts, provisioning hosting, assigning an engineer — refund eligibility depends on how much work has already started on your order. The table below covers our standard windows; larger custom projects may have their own terms agreed in writing before you order.
2. Cancellation windows
| Stage | Refund | Notes |
|---|---|---|
| Before work has started | 100% | Cancel within 24 hours of ordering and before we've begun configuration. |
| Work in progress, <30% complete | 50% | Covers time already spent on discovery and setup. |
| Work in progress, >30% complete | 0% | Substantial engineering time has been committed to your order. |
| Service fully delivered | 0% | Covered instead by our post-launch support window — see below. |
3. Non-refundable items
- Third-party costs already paid on your behalf — domain names, licenses, plugin purchases, or app store fees.
- Monthly services (such as SEO or hosting) for the month already in progress.
- Custom design or development work you have approved and signed off on.
4. How to request a refund
Email azsdigitalsolutions@gmail.com with your order reference and the reason for your request. We'll confirm the stage your order is at and let you know the applicable refund within 2 business days.
5. Refund method & timing
Approved refunds are returned using the same method you paid with — JazzCash, EasyPaisa, or bank transfer — within 7–10 business days of approval. Processing times beyond that point are outside our control and depend on your payment provider or bank.
6. Service issues & rework
If something we delivered doesn't match the agreed scope, contact us first — most issues are resolved through rework at no extra cost within your service's support window, rather than a refund. We only consider a refund once we've had a fair chance to fix the issue.
7. Subscriptions
Recurring services (such as monthly SEO) can be cancelled at any time for future billing periods. Cancelling doesn't refund the current period, but you'll keep access to that period's work.
8. Contact us
Questions about a specific order? Reach out with your order details and we'll help directly.
